1. Our Commitment to Your Satisfaction

At Vita Store, we are dedicated to providing you with high-quality products and an exceptional shopping experience. We understand that sometimes, you may need to return or seek a refund for your purchase. This Return and Refund Policy outlines the guidelines and procedures for such situations.

2. Return Eligibility

We accept returns and refund requests under the following conditions:

• You have received a damaged or defective product.
• The product you received is different from what you ordered.

3. How to Initiate a Return or Refund

If you believe your purchase is eligible for a return or refund, please follow these steps:

• Contact our Customer Support Team: Reach out to our customer support team via info@vitastorex.com within 14 days of receiving your order. Provide your order number and a detailed description of the issue.

• Await Approval: Our team will review your request and notify you of its approval status. Approved returns will receive instructions on how to proceed.

• Return the Product: If your return is approved, you will be responsible for returning the product in its original condition, including all packaging, tags, and accessories. We recommend using a trackable shipping method for your return.

4. Inspection and Processing

Upon receiving your returned product, our team will inspect it to verify its eligibility for a refund or exchange. We will notify you of the approval or rejection of your refund.

5. Refund or Exchange

If your return is approved, we will process your refund to the original payment method used during the purchase. Please allow 10 business days for the refund to reflect in your account. If you opt for an exchange, we will promptly ship the replacement product to you.

6. Non-Refundable Items

Please note that certain items are non-refundable:

• Gift cards 
• Products that have been used, damaged due to mishandling, or not returned in their original condition.
• Products returned beyond the specified return period.

7. Shipping Costs

Shipping costs for returning items are non-refundable unless the return is due to our error. In such cases, we will provide instructions for a prepaid return label.

8. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please don't hesitate to contact us via info@vitastorex.com. Our team is here to assist you and ensure a smooth resolution to any issues you may encounter.

Thank you for choosing Vita Store. We appreciate your trust and look forward to serving your beauty and wellness needs.